Delivery & Returns

DELIVERY DETAILS

All orders are dispatched as soon as possible via Parcelforce 24 or 48 services.

Delivery is within 5 working days of the order being placed.

In the rare event that an item is temporarily out of stock the delivery time may be up to 10 working days.

On the day of dispatch customers will receive an email from parcelforce to confirm that the order has been shipped by UK Kolours. Please note this email will be addresses from 'cyberstation Parcelforce'. This will contain the delivery address and the tracking number for information.
Orders can be tracked at: www.parcelforce.com

Postage cost is a flat rate of £4.50 in the UK whatever the size of your order.
Separate orders of Rope Bands will be delivered Royal Mail First Class Standard at a flat rate cost of £0.50 whatever the size of your order.

For delivery outside the UK, European destinations will be charged at a flat rate of £7.99 for clothing orders whatever the size of your order. Orders will be dispatched by Parcelforce 48 or Royal Mail 'International Signed Signed For'. Both services offer Tracking and Insurance.
Separate orders of Rope Bands will be delivered Royal Mail First Class Standard at a flat rate cost of £1.50.
Delivery normally takes up to 7 working days.

For delivery to the rest of the world will be charged at a flat rate of £14.99 for clothing orders whatever the size of your order. Orders will be dispatched by Royal Mail 'International Signed For' with Tracking and Insurance.
Separate orders of Rope Bands will be delivered Royal Mail First Class Standard at a flat rate cost of £2.50.
Delivery normally takes 10 to 14 working days.

RETURNS/ REFUNDS POLICY

UKKOLOURS operates a Fourteen Day Returns Policy within which items may be returned for a refund of the cost of the item or an exchange providing they are in unworn, unsoiled condition, complete with attached tags, the original packaging and the purchase receipt/ info. Please make sure that your name and address are included and you will be refunded the price of the item within 7 working days.

NB: Please note that along with many retailers we do not issue refunds for sale/clearance items.

NB: We do not accept returns on underwear.

Please note the following:
1. All return charges are the Customer's liability.
2. We will refund postage/ shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

We would remind you that once you have notified us of your desire to return an order there is a legal requirement for you to take good care of the goods. You must also return the goods to us at your own cost to our returns department and we advise you to use Royal Mail Recorded or Registered Service and make sure that the goods are adequately packaged and insured during their return journey.

The address for returns is:

Returns Department
UK KOLOURS Ltd
PO Box 883
St. Albans
Hertfordshire
AL1 9DT
United Kingdom

Any return not complying with these terms will be rejected . This does not affect your statutory rights as a consumer.

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