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In addition to the Distance Selling Regulations you can return any item within 14 days of receipt for a refund of the cost of the item OR to exchange it for a different size or colour.

The goods are your responsibility until they reach our Warehouse. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning.

A copy of the Returns Form can be found at: http://www.ukkolours.com/returnsform.pdf

Please print, complete and enclose the returns form and send it along with your goods to:

Returns Department
UK KOLOURS Ltd
PO Box 883
St. Albans
Hertfordshire
AL1 9DT
United Kingdom

In order for items to be refunded or exchanged they must be received in unworn, unsoiled condition, complete with attached tags, the original packaging and the purchase slip or customer information.

Please note it is very important that when you return an item we know who the return relates to, so please make sure to enclose your purchase receipt OR your name and address details and whether you require a refund or an exchange. Without these details we won’t be able to take the action you require.

Any refund will automatically be issued back to the card or Paypal account used to make the original purchase within 5 working days.

All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

 

Goods returned within 28 days of purchase with a slight fault, for example some loose stitching, will either be professionally repaired or replaced on a like for like basis.

If we are unable to provide a suitable replacement we will automatically refund you and let you know via email.

Please note that in the interests of hygiene we do not accept returns on underwear.

Please note the following:
1. All return charges are the Customer's liability.
2. We will refund postage/ shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

Any return not complying with these terms will be rejected. This does not affect your statutory rights as a consumer.

Please note that we are happy to re-despatch items that have been returned for a different size/colour of the same item free of charge on the first occasion. However any further returns after the first occasion will be subject to additional postage charges to cover our shipping costs. Postage charges will also be applied should you request a different item from the original order to be despatched.