Frequently Asked Questions

WHO ARE UK KOLOURS LTD?
UK KOLOURS is an independent company that has no affiliation to any other brand, company or corporation. UK Kolours was established in 2004 and is based in Hertfordshire, UK.

WHAT ABOUT YOUR PRODUCTS?
We guarantee 100% authenticity and quality on all our products. Our American brands such as Hollister, American Eagle Outfitters and Aeropostale are sourced direct from the brands in the USA. Our other brands are sourced from registered and trusted UK and European suppliers.

HOW MUCH DOES DELIVERY COST?
UK - £4.50
Europe - £7.99
Rest of the world - £14.99

HOW SOON CAN I EXPECT DELIVERY OF MY ORDER?
UK delivery is within 5 working days of the order being placed. UK orders are dispatched as soon as possible via Parcelforce 24 or 48 services. European order delivery is up to 7 working days and the rest of the world order delivery is 10-14 working days.

DO UK KOLOURS HAVE A RETURNS POLICY?
Yes, we operate a 14 day returns policy during which time items can be returned for exchange or refund. Please scroll down for full details.

HOW DO I MAKE PAYMENT?
Although we use the Paypal payment system in order to receive payments you DO NOT need a Paypal account in order to place an order. Please select the 'Do not have a Paypal account' option on the first payment page and make a payment via any major credit or debit card. These include; Visa, Mastercard, Switch, Solo and Maestro.

We can also take payment over the telephone on 0870 766 9455

PLEASE NOTE THAT SHOULD YOU MAKE A PAYMENT WITH A PAYPAL E-CHEQUE, ORDERS WILL NOT BE DESPATCHED UNTIL THE PENDING PAYMENT HAS CLEARED. AN ESTIMATED DATE WILL BE AVAILABLE IN YOUR PAYPAL PAYMENT DETAILS.

ARE THERE ANY FREEBIES?
All customers placing an order over £120.00 (excluding shipping) will receive a free UK Kolours polo shirt or womens basketball vest (While stocks last).

WHAT ABOUT CUSTOMER SERVICE?
We have an excellent reputation for customer service and this is something we want to maintain. We endevour to deal with all enquires and issues promptly and efficienty. Our customer service email is: enquiries@ukkolours.com

WHAT IF I HAVE A PROBLEM MAKING A PAYMENT ONLINE?
If you experience problems placing an order on-line and would like to place an order over the telephone please call us on 0870 766 9455 or email us with your name and contact telephone number at: enquiries@ukkolours.com

Should you experience difficulties with your Paypal payment using the Credit Card option this maybe because the card number or email address you are using is already registered with an existing Paypal account. PLEASE TRY USING AN ALTERNATIVE CREDIT OR DEBIT CARD or A DIFFERENT EMAIL ADDRESS for your order. Or please just use your existing Paypal account.

DELIVERY DETAILS

Delivery is within 5 working days of the order being placed. In the rare event that an item is temporarily out of stock the delivery time may be up to 10 working days and customers will be informed of any delays.

On the day of dispatch customers will receive an email from parcelforce to confirm that the order has been shipped by UK Kolours. Please note this email will be addresses from 'cyberstation Parcelforce'. This will contain the delivery address and the tracking number for information.
Orders can be tracked at: www.parcelforce.com

Postage cost is a flat rate of £4.50 in the UK whatever the size of your order.
Separate orders of Rope Bands will be delivered Royal Mail First Class Standard at a flat rate cost of £0.50 whatever the size of your order.

For delivery outside the UK, European destinations will be charged at a flat rate of £7.99 for clothing orders whatever the size of your order. Orders will be dispatched by Parcelforce Euro 48 or Royal Mail 'International Signed Signed For'. Both services offer Tracking and Insurance.
Separate orders of Rope Bands will be delivered Royal Mail First Class Standard at a flat rate cost of £1.50.
Delivery is normally within 7 working days.

For delivery to the rest of the world will be charged at a flat rate of £14.99 for clothing orders whatever the size of your order. Orders will be dispatched by Royal Mail 'International Signed For' with Tracking and Insurance.
Separate orders of Rope Bands will be delivered Royal Mail First Class Standard at a flat rate cost of £2.50.
Delivery normally takes 10 to 14 working days depending on location.

RETURNS/ REFUNDS POLICY

UKKOLOURS operates a Fourteen Day Returns Policy within which items may be returned for a refund of the cost of the item or an exchange providing they are in unworn, unsoiled condition, complete with attached tags, the original packaging and the purchase receipt/ info. Please make sure that your name and address are included and you will be refunded the price of the item within 7 working days.

NB: Please note that along with many retailers we do not issue refunds for sale/clearance items.

NB: We do not accept returns on underwear.

Please note the following:
1. All return charges are the Customer's liability.
2. We will refund postage/ shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

We would remind you that once you have notified us of your desire to return an order there is a legal requirement for you to take good care of the goods. You must also return the goods to us at your own cost to our returns department and we advise you to use Royal Mail Recorded or Registered Service and make sure that the goods are adequately packaged and insured during their return journey.

The address for returns is:

Returns Department
UK KOLOURS Ltd
PO Box 883
St. Albans
Hertfordshire
AL1 9DT
United Kingdom

Any return not complying with these terms will be rejected . This does not affect your statutory rights as a consumer.

All orders once placed are final.

PRIVACY POLICY

All data entered at the time of registration / ordering is collected lawfully and in accordance with the Data Protection Act 1998 by UKKOLOURS. It is NOT passed to any third party. The data is used exclusively by UKKOLOURS for the facilitation of order processing and marketing.

DISCLAIMER

We reserve the right to change, modify, remove or substitute without notice any information shown on the site. Prices are subject to change without notice.

We would appreciate it if customers would inform us of any damage or defects in goods within 7 days of receipt. We exclude liability to you for any unforeseeable loss or damage which you may suffer as a result of our negligent performance of any services provided to you except in relation to death and personal injury. This does not affect your statutory rights in relation to the goods.

You acknowledge that all measurements are approximate and that the reproduction of colours is as accurate as the photographic and production process will allow.

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom.
UKKOLOURS are happy to welcome international visitors and customers to the site but those who choose to access this site from other locations are responsible for compliance with local laws and to the extent to which local laws are applicable

Occasionally, there may be a delay in the dispatch of orders but UKKOLOURS aim to dispatch goods as soon as possible after an order has been placed. In this unlikely event, customers will be advised regarding any delays in dispatch via email.

UKKOLOURS take online security very seriously and have established systems and processes to make sure that all customer information is as secure as possible. However, due to the nature of the internet customers should be aware that an absolute guarantee of security cannot be offered and that there is a small risk in exceptional circumstances when disclosing information online.

American Eagle - Abercrombie & Fitch - Ralph Lauren - Hollister - Aeropostale - Lacoste - Diesel - Stone Island - Armani - G-Star - Fred Perry